CHIPPENHAM, United Kingdom, Jan. 10, 2022 (GLOBE NEWSWIRE) — Descartes Systems Group (Nasdaq: DSGX) (TSX: DSG), the global leader in unifying logistics-intensive businesses in commerce, announced that UK-based sports and leisure retailer Fishing Tackle & Bait has successfully transformed its international fulfillment capabilities with Descartes’ cloud-based e-commerce warehouse management (WMS) solution. With Descartes, the multi-channel merchant increased its order fulfillment capacity by 250% without adding labor. Additionally, he was able to virtually eliminate mis-selected items and oversold inventory, and reduce customer service inquiries by more than 70%.
“Our business was originally a bricks and mortar retail store, but we soon realized we needed to broaden our distribution strategy and participate in marketplaces like Amazon and eBay to ensure future growth not only in the UK, but also in Ireland, Europe and North America,” said David Burleigh, Director of Fishing Tackle & Bait. “With COVID, we have suddenly seen an incredible increase in sales of over 250%. With only manual processes in place, we were soon faced with inaccurate stock levels and disappointed customers waiting for their deliveries. We were considering hiring additional staff when our e-commerce platform provider, IRP Commerce, recommended WMS ecommerce Descartes to us. We are now extremely proud of our current logistics operations and our ability to better control our customers’ delivery experiences.
Part of the Descartes e-commerce suite of solutions, the Descartes e-commerce WMS solution helps direct-to-consumer brands and e-commerce retailers scale quickly while delivering an enhanced customer experience. The solution helps ensure retailers can ship on time, ship the right items, reduce the risk of overselling existing inventory, and have greater transparency in warehouse operations. The Descartes e-commerce WMS solution integrates with leading e-commerce platforms to speed up implementation and time to value. Order information is automatically available to be fulfilled through mobile-driven, multi-order pick and pack strategies, then fed into parcel shipping systems.
“We are delighted that Fishing Tackle & Bait is able to provide a highly satisfying online shopping and delivery experience for its customers,” said Dirk Haschke, vice president and general manager of e-commerce at Descartes. “Our scalable e-commerce WMS delivers efficient, intelligent processes that eliminate key warehouse management pain points for online retailers. Fishing Tackle & Bait’s e-commerce success demonstrates the importance of automated order fulfillment for growing multi-channel merchants who want to stay ahead of their competition and retain happy customers.”
About Fishing Tackle & Bait LTD
About 10 years ago David Burleigh purchased the business which is now known as Fishing Tackle & Bait LTD. Starting out as a brick-and-mortar retail store with just a small handful of employees, David – with an eye on modernizing and expanding the business to a wider audience – took to his digital business with a go-to-market strategy. eBay and Amazon, followed by their first e-commerce site, built on Shopify. Today the company is one of the largest independent retailers in the UK. Find out more at https://www.fishingtackleandbait.co.uk/.
Descartes (Nasdaq: DSGX) (TSX: DSG) is the world’s leading provider of on-demand software solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular software-as-a-service solutions to route, plan, track, and measure delivery resources; plan, allocate and execute shipments; rate, verify and pay transportation bills; access global trade data; submit customs and security documents for imports and exports; and complement many other logistics processes by participating in the world’s largest collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more about www.descartes.com, and join us on LinkedIn and Twitter.
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This release contains forward-looking information within the meaning of applicable securities laws (“forward-looking statements”) that relate to Descartes’ solutions offering and the potential benefits therefrom, including potential efficiencies and potential productivity improvements; and other topics. These forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause actual results, performance or achievements to differ materially from any anticipated results, performance or achievements or developments expressed or implied by these forward-looking statements. These factors include, but are not limited to, the factors and assumptions discussed in the section titled “Certain Factors That May Affect Future Results” in filings with the Securities and Exchange Commission, the Commission Ontario Securities Commission and other securities commissions in Canada, including Descartes recently filed the MD&A. If such risks materialize, they could have a material adverse effect on our business, financial condition or results of operations. In this event, the market price of our common stock could decline, possibly significantly. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purpose of providing information about management’s current expectations and plans regarding the future. Readers are cautioned that this information may not be suitable for other purposes. We neither assume nor accept any obligation or undertaking to publicly release updates or revisions to any forward-looking statement to reflect any change in our expectations or any change in events, conditions or circumstances on which such statement is based. , unless necessary. by the law.